Please read our return policy carefully. We have specific return policies, depending on the item.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
If you do not like your case for any reason or are having issues, please email me at email@example.com. We do not offer returns for cases but would be happy to work with you.
LightersIf your lighter has any issues for any reason, please submit video proof of them not functioning for a replacement or refund.
Although our lighters are refillable, they are still disposable lighters much like a Bic lighter or Calico. They will NOT have the lifetime of something like a zippo.
If your lighter stops working after using it for 3 weeks or more, I CAN'T replace it. That would be the equivalent of going to the gas station and asking for a new lighter after using it for a few weeks.
The lighters do have a pink-ish/orange-ish flame but the consistency/shade/length of time the pink will displays varies from lighter to lighter.
I will NOT accept returns if you are unhappy with the shade of pink of the flame or ship out replacements for this issue.
D8 & CBD ProductsWe can only offer a refund for unopened items. If you are unhappy with the product you received, please reach out to me at firstname.lastname@example.org
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.